Our Guarantee
Dear Australian Dream Customers,
Australian Dream pain relief products are effective, pleasant to use, and guaranteed to work. These are points of pride for our company, and we proudly stand behind our products with our 90-Day, Money-Back Guarantee. If you are not completely satisfied with your Australian Dream product purchased from us or from one of our authorized sellers in the United States, you can return the jar or tube, regardless of whether you’ve emptied the jar or tube, with the original receipt or other proof of purchase for a full refund of the purchase price* within 90 days of purchase. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Australian Dream 100% Money-Back Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. Other than the familiar retail chains, Pattern is the only authorized online seller of Australian Dream products.
We know how disruptive pain can be to your life. That’s exactly why we made such a bold commitment to our customers over two decades ago, when we were just a little company from Campton, Kentucky—a promise that we keep to this day.
Our Guarantee gives you a risk-free way of trying an entire jar or tube of our wonderful product—not just a tiny sample like you get from others—before deciding whether or not Australian Dream provides effective pain relief for you. We encourage you try the entire jar or tube, however, using the entire jar or tube is not a requirement to receive a refund. This guarantee is limited to the original, end-user purchaser.
Give Australian Dream a risk-free try; you have nothing to lose but your pain.
With Gratitude,
Australian Dream®
Get a Full Refund
For a full refund, simply mail the jar/tube, your contact information (full name, mailing address, phone number, and email address, noting your preferred method of contact) within 90 days from the date of purchase, a brief description of why you are unsatisfied with the product, and original sales receipt or proof of purchase showing when and where you purchased the product to:
Australian Dream® Refunds
PO Box 609
Campton, KY 41301
Please note that you are responsible for costs incurred in mailing your product and proof of purchase. If you qualify for the guarantee, we will mail you a check for the full refund price of your product. Please allow 4-6 weeks for refund processing. When mailing your return, we recommend getting a tracking number from the US Postal Service.
*Limit one refund for one jar or tube per household
Australian Dream reserves the right to verify information, require a valid proof of purchase, and to deny Money-Back Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the Guarantee.
If you have any questions regarding whether a seller is an authorized seller of Australian Dream products, please contact us at here or email us at info@australiandream.com.
